Ormond Medical Centre offers a comprehensive range of medical services including:

Men’s, Women’s and Children’s Health

At Ormond Medical Centre, our doctors pride themselves on providing individualised patient-centred care. We realise that every patient has different needs and such our doctors all have sub-specialty areas of interest. We have male and female doctors to cater for your personal needs.


Our doctors provide vaccinations for all children, as recommended by current guidelines. We also provide vaccinations for travel upon request. ‘Flu vaccines’ are administered in March and April each year and are recommended for all people over 65 and any other person with chronic health problems, especially respiratory disease.

Travel Medicine

This clinic provides preventative vaccines for travel overseas – as well as travel advice for travel to specific regions. Please make an appointment well in advance of your travel plans to take advantage of this service.

Family Planning Services

Weight Management

Health Checks and Screenings

Referral Services

The doctors at Ormond Medical Centre specialise in General Practice and Family Medicine. We liaise with specialist doctors and surgeons on a daily basis and can provide referral to these doctors if required. In addition, your GP at this clinic interacts with a whole host of ‘Allied Healthcare Professionals’, which include Physiotherapists, Occupational Therapists, Psychologists, Pharmacists, Speech Pathologists, Social Workers, Dietitians and many others. This allows us to refer you to the healthcare professional that is most appropriate for you when necessary.


(1 July 2019)

Medicare Card Holders – Adults (16 years and older)


Medicare Rebate

Out-of-pocket (‘gap fee’)

Brief Consultation (Item 3, Level A)




Standard Consultation (Item 23, Level B)




Long Consultation (Item 36, Level C)




Prolonged Consultation (Item 44, Level D)




Medicare Card Holders -Children (Under 16 years)


Medicare Rebate

Out-of-pocket (‘gap fee’)

Brief Consultation (Item 3, Level A)




Standard Consultation (Item 23, Level B)

$58 (child)
$63 (adult)


$18.90 (child)
$23.90 (adult)

Long Consultation (Item 36, Level C)




Prolonger Consultation (Item 44, Level D)





  • Other consultation types may attract a different fee schedule; please discuss with your Doctor if you have any concerns.
  • ‘Bulk Billing’ is available ONLY for patients with current Centrelink Pension or Healthcare cards. NOTE: No bulk billing on Saturdays / After Hours – a discounted fee will apply with an Out-of-pocket cost.
  • Note: Your Medicare rebate can be claimed on the day of your consultation. The ‘Out-of-pocket’ cost is the final cost to you after you have received the Medicare Rebate.


How do I make an appointment?
You can call the clinic during business hours on
(03) 9578 1620 or book via HotDocs (via the app, or through our website link)
To ensure we provide the appropriate appointment time for your needs, our friendly reception staff may ask you a few questions about your appointment such as:
  • Do you require a standard appointment?
  • Is this for a Care plan? (A double appointment may be required)
  • Is this for just a script? (A telephone appointment may be appropriate)

We try to minimise waiting times, but delays are sometimes unavoidable – this is because some consultations take longer than expected and emergencies do arise. If you wish you can phone the clinic prior to your consultation to check on waiting times. Appointments are made at 15-minute intervals and standard consultations run for 10 to 15 minutes. If you think you will require a longer consultation please arrange this at the time you make your appointment.

What do I do after hours?
We attempt to look after our patients at all times. When the clinic is closed, one of our senior doctors is on call. Our doctors carry mobile phones to increase their availability. We also use an after hours service to provide care when one of our doctors is not available – call 13 26 60 at this time. When calling this number please make sure you inform the receptionist that you usually attend Ormond Medical Centre.

REMEMBER – in an EMERGENCY you should call ‘000’ to get an Ambulance OR go to the nearest Emergency Department at a Hospital.

What if I'm too sick to leave home?
If you are too sick to come to the clinic, one of our doctors will attempt to visit you at home. Requests for home visits are best made before 10AM. Please remember that home visits are ONLY for patients who absolutely cannot attend the clinic. Patients are usually seen quicker if they come to the clinic.
Special provisions can be made to allow such patients to rest in a separate private room until they can be seen by a doctor. Since more equipment for consultation is available at the clinic, it is generally better for BOTH the patient and the doctor if the patient can be seen at the clinic.
How can I contact my doctor?
Your doctor will take phone calls relating to your healthcare in a timely manner. However, remember that these calls will often occur when your doctor is in a consultation with another patient. Please phone us if your matter is urgent and understand that these calls may only be brief at times. 
What if I need a prescription?
Prescriptions for most medications will require a consultation with a doctor.  This is to ensure the medication is still required and is the most appropriate for your medical condition.  You may also need to have follow up investigations such as blood tests, scans, BP and blood sugar checks.
Your Doctor may also want to discuss if there are any side effects to recently commenced medications and to check that the medication is ‘doing its job’, therefore please make sure you book an appointment with your doctor at least a week prior to running out of your medications.
I need a referral to a specialist/My Specialist have advised me I need a new referral

All new and follow up referrals require a consultation with your doctor.  This is to ensure that both your doctor and specialist are working collaboratively to ensure the best outcomes for your health condition.  Your doctor may wish to discuss notes they have received from your specialist, or medication adjustments and instructions that your specialist has made.  Your Specialist may have asked your GP to conduct follow-up blood tests, x-rays and scans prior to your next visit with them, so a consultation will need to be made at least a week prior to your appointment with the Specialist to have these completed and/or the referral to be completed.


I need a care plan for my podiatrist/physio/dietician/mental health

All new requests and reviews for care plans require a consultation with your doctor.  This is to ensure that all multidisciplinary care members of your Care Plan are still able to provide the services required and agreed to in your care plan.  There may have been changes to your medical condition that requires new care members or a change to your care plan and this can only be done in consultation with your doctor.  Medicare only allows your doctor to bill for these care plans within a certain time frame, therefore please make sure you book an appointment in the appropriate time; if you are unsure, please call and discuss with our reception staff.


Privacy & Confidentiality
Your practice record is a confidential document. It is the policy of this practice to maintain the security of personal health information at all times – and – to ensure that this information is only available to authorised members of staff.

This medical clinic has visiting medical students on rotation from the University of Melbourne and Monash University. They will sit in on consultations for educational and training purposes. Patients will be advised when this occurs and be given the choice as to whether the student will be allowed to observe and/or have access to their health records.
Privacy Policy
The practice is bound by the Federal Privacy Act 1988 and the Australian Privacy Principles and also complies with the Victorian Health Records Act 2001. We recognise the importance of protecting the privacy and the rights of individuals in relation to their personal information.

What is your personal information?
Personal information is information that identifies you or could reasonably identify you. Personal health information is a particular subset of personal information can include any information collected and held to provide a health service. Our privacy policy covers all people who use our services or otherwise provide their personal information to us.

What personal information do we collect and hold?
The information we collect includes medical details, family information, name, address, employment or other demographic data, past medical and social history, current health issues and future medical care, Medicare number, account details and any health information such as medical or personal opinion’s about a person’s health or disability status.

We may also collect some information that is not considered personal information as it does not identify you or anyone else. For example, we may collect deidentified responses to patient feedback and surveys.

How do we collect your personal information?
– Directly from you when you attend our clinic
– As disclosed by you during your consultation at our clinic
– From third parties such as referring health professionals, employers, law enforcement agencies and other government entities

What happens if we can’t collect your personal information?
If you do not provide us with the personal information described above, the following may happen:
– We may not be able to provide the requested service to you
– Your diagnosis or treatment may be inaccurate or inappropriate

For what purpose do we collect, hold, use and disclose your personal information?
– To provide medical services and treatment to you
– For administrative and billing purposes
– Update our records and keep your details up to date
– To process and respond to complaints made
– To comply with the law, rule and regulations
– For the purpose of data research and analysis
– For inclusion in a recall register for the provision of chronic disease
– For the purpose of reporting back to your employer
– To answer any queries about the services we provide to you
– To provide information to third parties with your consent
– To meet the obligations of notification to our medical defence organisations or insurers

Who do we disclose your information to?
– Personal information will only be used for the purpose of providing medical services and for claims and payments, unless consented otherwise
– Disclosure may occur to third parties engaged by the practice or for business purposes e.g. accreditation
– We will inform the patient where there are statutory requirements to disclose personal information (e.g. mandatory reporting of certain diseases)
– The practice will not disclose personal information to any third party other than those related to providing our medical services unless consent is obtained
– We will not disclose personal information to anyone outside Australia without need and without patient consent

Exceptions to disclose without patient consent are where the information is:
– Required by law
– Necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent
– To assist in locating a missing person
– To establish, exercise or defend an equitable claim
– For the purposes of a confidential dispute resolution process

Direct Marketing
Ormond Medical Centre does not use or disclose the information we collect about you for direct marketing unless an exception applies, including where the individual either consents to the disclosure or has a reasonable expectation that their personal information will be used for direct marketing, and the organisation notifies the individual how to ‘opt out’ of direct marketing communications. Direct marketing communications from our clinic may include information about our products and services and may be in the form of email, SMS, fax and mail.

How can you access or correct your personal information?
Our patients may request access to their medical records. Patients are encouraged to make this request in writing, and we will reasonable within a reasonable time. We will take reasonable steps to correct personal information where it is satisfied that they are not accurate or up to date. From time to time, we will ask patients to verify their personal information to ensure it is accurate and up to date. Patients may also request for this information to be corrected / updated in writing.

Ormond Medical Centre takes all reasonable steps to ensure that your personal information is protected from loss and misuse. Ormond Medical Centre holds your information in both electronic and hard copy format.When your personal information is no longer needed it is destroyed or deidentified.

Contacting Us
If you have any questions about this privacy policy, any concerns or a complaint regarding the treatment of your privacy or a possible breach of privacy please contact our Practice Manager on 1300 582 113 or email hsc@health.vic.gov.au.

** Please note: We may change our Privacy Policy from time to time. Any updated versions of this privacy policy will be available on our website.


549 North Road
Ormond, VIC, 3204


Monday: 9am to 6pm
Tuesday: 9am to 6pm
Wednesday: 9am to 6pm
Thursday: 9am to 6pm
Friday: 9am to 6pm
Saturday: 9am to 12pm
Sunday & Public holidays - Closed


(03) 9578 1620

For emergencies contact 000

For after hours non-emergency siutations contact DoctorDoctor on 13 26 60


9578 1630

Please note: this email is not checked everyday and should not be used for clinical matters or in cases of emergency. If your query is urgent, please contact the clinic on 9578 1620. In an emergency, please call 000.